Frequently asked questions

Send the location, intended use, areas to change and equipment or furniture to retain. Plans, photographs and examples of layouts you find useful help explain the brief and identify technical questions for further assessment.

Provide the location, the fittings to retain or replace and any intended layout changes. Describe leaks, stains or difficulties using the room. Photographs help explain these points during the initial discussion and identify questions for assessment.

You can share the location and describe the house you would like to build. Establishing what information is available and how far the project has progressed helps frame the initial conversation. Construction choices and the scope of execution then depend on the architectural and engineering decisions.

Each item included in the work should be stated in the proposal. Identify the outdoor areas and finishes you want considered, along with any items you intend to supply yourself. This separates included work from pending selections and interventions to be discussed individually.

The scope needs to be set out explicitly. Confirm which drawings, disciplines and stages of support are covered and what may need further definition. A service proposal does not promise approval.

Yes. Provide the information describing the current situation and any available history so that the architectural and documentary support that may be proposed can be discussed.

Yes. The brief can focus on particular spaces. Changes may still affect adjoining areas, especially where services or floor finishes connect, so those interfaces need to be considered when defining the work.

Yes, retaining features can form part of the brief. Identify doors, floors, stairs or other elements you value. Their condition and compatibility with the proposed work need to be considered before deciding how they can be incorporated.

Not necessarily. Tell us which items you want to retain. Whether they can be incorporated depends on their condition, dimensions and compatibility with the proposed layout. This needs to be assessed when the scope is defined.

The proposed positions need to be reviewed against the existing services and the room itself. Plans and photographs support an initial discussion, but they do not establish the feasibility of a change on their own.

This can be assessed against the available space, drainage, substrates and junction details. The intended size and selected fittings need to be discussed before the proposal is finalised; photographs alone do not settle those requirements.

That depends on the work, the separation possible between areas and the conditions of the premises. Explain this requirement at the start so it can be assessed. Continued operation should not be assumed for every intervention.

This can be considered against the connections between tasks, access and the conditions for using the house. A room-by-room sequence may differ from the technical sequence needed for services and finishes, so staging requires discussion.

Our architects and engineers speak English. Photographs, videos and written summaries can be shared by email or WhatsApp, according to your preference. You can communicate decisions and approvals through the same channels.

Tell us who is involved and what each team has been appointed to do. The coordination scope and working arrangements need to be discussed in relation to that existing setup.

Identify that requirement separately. Checking the execution and organising teams, decisions and the sequence of work have different focuses. The scope of each service should be clear in the proposal.

Yes. Explain which work is complete, what is currently under way and which documents are available. This provides a basis for discussing the supervision that can be undertaken from that point.

Describe the proposed change and the work it affects. Its possible implications for scope, sequence and budget should be discussed before deciding how it will be carried out.

Identify the rooms involved, what you want to retain and your priorities. Gather plans, photographs and a list of planned equipment. Open choices can be identified in the proposal so they are not treated as settled decisions.

Information about stairs, lifts, unloading areas and use of shared spaces helps organise deliveries, protection and material removal. The rules applying to the building should be clarified before work starts.

Identify models and dimensions before finalising cabinetry and services. Technical sheets help check fit, ventilation, supply and access. A later change may require those elements to be reviewed.

Confirm material, thickness, edge details, sink and built-in equipment. Final measurements should reflect installation conditions. Measurement, fabrication and fitting need to be coordinated with cabinetry and the remaining work.

Selection considers wet areas, use, cleaning and the substrate. Tile formats, joints, junctions and the installation system should be considered together. The appearance of a sample alone does not establish suitability for the location.

Points needing inspection, adjustment or maintenance should be identified in the design. Access positions can be coordinated with cabinets, finishes and ceilings, allowing maintenance without unnecessary dismantling.

Start with the property's condition and intended use. Water problems, deteriorated elements and services often affect the sequence. Assessment helps distinguish necessary interventions from finish choices and organise the proposal's scope.

Identify what you wish to retain early. Condition, compatibility and the possibility of removal or protection need assessment. The proposal should clarify what remains, what is moved and who handles transport or storage where needed.

Gather the location, available survey, existing designs and known access and infrastructure information. Further studies may be needed for the project. Preparation should distinguish confirmed information from matters still requiring assessment.

Drawings and specifications should be coordinated before their relevant stages. Service routes, openings and finish thicknesses can affect other trades. Recording decisions and document versions helps everyone work from a common basis.

Send available approved designs and documents, plans, photographs and a description of proposed or completed alterations. Identify missing documents too. An initial review establishes what further information may be needed for the specific case.

It can be a starting point, but should be compared with the property's current condition and the proposed work. Differences in dimensions, layout or services may require a survey and updates. The scope of that verification should be defined in the proposal.

Current designs, the proposal, programme and recorded decisions help compare planned and completed work. Monitoring should have a defined scope and review points. Identified issues should be documented and referred to the relevant responsible parties.

A checklist can cover contracted work, finishes, equipment operation and planned documentation. Outstanding items should be recorded. The review depends on the agreed monitoring scope and does not replace specific tests or certificates where applicable.

A record should identify the decision, affected elements and known time or cost implications. Confirm agreement and update relevant documents before execution. Photographs and dated versions help avoid differing interpretations.

Identify choices affecting orders or other trades and link them to the work stages. Confirm availability and supply times before assuming dates. Alternatives should be assessed for compatibility and their impact on the remaining work.

Describe the activity, users, equipment, circulation and storage needs. Identify operating hours and conditions that may constrain construction. This helps discuss the layout and required disciplines without assuming all are included.

Coordinate completion with equipment installation, cleaning, checks and planned documentation. Identify supplier and operational dependencies. Planning should distinguish handover of contracted work from other conditions needed to use the premises.